Image via Wikipedia In retail business, there are many factors that play a role in how successful a venture is. Marketing, product, sales force, and location are just a few of these factors. Customer service, however, is a factor that many people do not realize is all encompassing and can quickly impact the bottom line of a business. There are several components of customer service that many over look. Focusing some management efforts in these areas can help improve the overall performance of a retail business. Reputation Management: while it has always been important to … [Read more...]
Improved Customer Service for Improved Business
June 6, 2011 By Leave a Comment
Today, more and more business are beginning to expand into the online market. Retail stores no longer rely on 'old-fashioned' brick and mortar stores; instead, they have recognized the power the Internet can have over their business. This move towards online business has created positive effects for many business owners. In some cases, an Internet business, in addition to a 'real life' business can increase profits without a significant increase in overhead. Unfortunately, one area that may suffer from this move is customer service. Retail business owners who are increasing their online … [Read more...]
Improve Customer Service With Field Sales Training
May 29, 2011 By Leave a Comment
Image by Getty Images via @daylife Some companies underestimate the value of a well-trained employee. They tend to think that it is not worth the investment to train and educate those that work for them. They are mistaken. When it comes to customer service, the more informed that your employees are, the more your customer will gain confidence in your product or services, as well as your company. When an employee has gone through field sales training, they gain the confidence that they need when they present the various talking points for your product or service. They are aware … [Read more...]
Traits Every Jeweler Should Have
May 20, 2011 By Leave a Comment
When it finally comes time to plan your wedding, it’s very important to find the right jeweler – after all, the bridal rings are one of the key aspects of the event. Well, after the bride that is! However, when you first get a chance to look at all of your choices, from contemporary to classic princess cuts, things can seem a bit overwhelming. Fortunately, just like any other business, the perfect jewelry store that specializes in bridal jewelry should be able stand out above the rest because of their excellent attention to details, and truly caring attitude … [Read more...]
Cutting To the Chase of Customer Service
April 24, 2011 By Leave a Comment
Customer service is never an easy part of a job. No matter how nice you might be the difficulties of working with the public are always present and always an issue. The key in most situations is to remain calm and be as friendly as possible. However, all that often goes out the window when it comes to a person who is irate. It happens more often than you might like, but you have to learn how to deal with them in a constructive way. Here are some tips to dealing with them that will serve you well in the long run. The first thing to do is remember that everyone who screams wants something. … [Read more...]
Dealing With the Early Customer Complaint
March 9, 2011 By Leave a Comment
A big goal of customer service is to handle problems before they become customer complaints. The last thing you want is for a customer complaining to the corporate office about the incident they had at your place of business. So there is a big need to control the problem before it gets too big. For that there are a couple of things that you can do to make sure you are taking the right steps to have every customer satisfied. When a customer is upset, just listen. A lot of times people are quick to solve a problem when there is no solution. So even if it’s just slightly upset, listening and … [Read more...]