Image via Wikipedia In retail business, there are many factors that play a role in how successful a venture is. Marketing, product, sales force, and location are just a few of these factors. Customer service, however, is a factor that many people do not realize is all encompassing and can quickly impact the bottom line of a business. There are several components of customer service that many over look. Focusing some management efforts in these areas can help improve the overall performance of a retail business. Reputation Management: while it has always been important to … [Read more...]
Improved Customer Service for Improved Business
June 6, 2011 By Leave a Comment
Today, more and more business are beginning to expand into the online market. Retail stores no longer rely on 'old-fashioned' brick and mortar stores; instead, they have recognized the power the Internet can have over their business. This move towards online business has created positive effects for many business owners. In some cases, an Internet business, in addition to a 'real life' business can increase profits without a significant increase in overhead. Unfortunately, one area that may suffer from this move is customer service. Retail business owners who are increasing their online … [Read more...]
Improving Customer Service For Your Business
May 4, 2011 By Leave a Comment
Image via Wikipedia There are many ways that you can improve the customer service experience that your customers have. From offering incentives to your employees to having contests and other giveaways for your customers as well. Being able to know what your customers experience is like is important, so that you can determine how to improve it. When you offer end of call surveys, or email a poll to your customers, you can find out about any issues that they may be having, and quickly implement new policies in order to help your customers have a better experience. When your … [Read more...]
Cutting To the Chase of Customer Service
April 24, 2011 By Leave a Comment
Customer service is never an easy part of a job. No matter how nice you might be the difficulties of working with the public are always present and always an issue. The key in most situations is to remain calm and be as friendly as possible. However, all that often goes out the window when it comes to a person who is irate. It happens more often than you might like, but you have to learn how to deal with them in a constructive way. Here are some tips to dealing with them that will serve you well in the long run. The first thing to do is remember that everyone who screams wants something. … [Read more...]
Dealing With the Early Customer Complaint
March 9, 2011 By Leave a Comment
A big goal of customer service is to handle problems before they become customer complaints. The last thing you want is for a customer complaining to the corporate office about the incident they had at your place of business. So there is a big need to control the problem before it gets too big. For that there are a couple of things that you can do to make sure you are taking the right steps to have every customer satisfied. When a customer is upset, just listen. A lot of times people are quick to solve a problem when there is no solution. So even if it’s just slightly upset, listening and … [Read more...]