Image via Wikipedia In retail business, there are many factors that play a role in how successful a venture is. Marketing, product, sales force, and location are just a few of these factors. Customer service, however, is a factor that many people do not realize is all encompassing and can quickly impact the bottom line of a business. There are several components of customer service that many over look. Focusing some management efforts in these areas can help improve the overall performance of a retail business. Reputation Management: while it has always been important to … [Read more...]